We are happy to help you purchase hearing aids and accessories. But it could be that something has gone wrong. Perhaps you have a complaint about Struijk Online or about your order. We find this very annoying. We therefore want to help you quickly and solve the problem.

How can you make a complaint?

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    • Fill in the complaint form below
    • Call us on 085-4019461 (from Monday to Friday from 09:00-17:00 hours)
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  • Send your complaint by email to [email protected]
  • Of course, you can also send it by post. Address your letter to:Struijk Online Toward Customer Service Werfpad 8J 5212 VJ ‘s-Hertogenbosch

How do we resolve your complaint?

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  • We would like to hear from you what the complaint is about. You can submit your details and story via the complaints form. Would you rather pick up the phone or send us an e-mail? No problem!
  • We take your complaint seriously and will look for the best solution. We naturally try to respond as quickly as possible. In any case, you will receive a substantive message within 14 days.
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We hope it is not necessary, but we will put it to you anyway. If you are not satisfied with the resolution and handling of your complaint, you can submit the situation for mediation to Stichting Webshop Keurmerk. They will investigate your complaint and help you to solve the problem.

Complaint form